Advised by Amazon Alexa |
Master’s Capstone Project
March 2020 - Present
Product Thinking, Interaction Design, Interaction Design, Visual Design, Ideation, Storyboarding,User Research
How might we help cohabitating working professionals create physical and digital separation between work and leisure activities while working at home?
As more people are working from home for the foreseeable future, our goal is to explore the future of the home in an environment where the lines are increasingly blurring between home, work and leisure as people spend more time in the home and where many different activities take place in same space.
The Research Process
Subject Matter Expert Interviews
We spoke to 6 experts including 2 Futurists, 2 Leaders in the remote workforce community, 1 Academic Researcher, and 1 HR Representative experienced with transitioning people for remote work.
From these interviews 3 themes that emerged were:
- Boundary Management
- Dimensionality Obscuring Social Connection
- New Landscape of Distractions
In order to get at people’s behaviors, pain points during this time our research approach consisted of a:
1. An initial Journey mapping activity to understand the big picture.
2. Diary study over 7 days to uncover users’ in the moment thoughts, feelings, motivations, and behaviors (including micro-moments and interactions)
3. Contextual 1-1 interviews to follow-up with participants after the diary study to further probe on specific behaviors and pain points.
Blurred lines of home and work
The lack of geographic separation and the visual distinction between spaces blurs the lines of home and work as it eliminates traditional physical cues that signal transition across these environments.
Diffrent types of distractions
As people adapt to a new physical and digital work context, they're having to navigate different types of distractions in their limited space by negotiating with the person they live with.
Lack of interaction
Existing digital spaces do not support visibility or organic, serendipitous in-person collaboration, and social interaction.
Facilitate transitions between home, work, and leisure to help people create separation in the same space.
Provide visibility of non-verbal, peripheral information in collaborative, digital work environments.
With these insights and design opportunities in mind, we have developed 3 design principles.
Inclusion through visibility
The design should strike a balance between allowing people to feel heard and be seen while also having visibility of others but not in a way that makes them feel like they're being monitored.
Support human connection
The design should enable people to naturally collaborate and engage in informal, serendipitous moments with their colleagues.
Alleviate mental load
Our design will provide a seamless experience that will not interrupt or overcomplicate people's workflow, and won't add to people's mental load.
Ideation in progress :-)
Please check back for more design explorations in a week
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© Marisa Chentakul 2020